Coordinator, Development Operations

Title:                                Coordinator, Development Operations

Reports to:                 Director, Membership

Job Summary:            The Coordinator, Development Operations plays a pivotal role in ensuring the quality and accuracy of incoming data used to track, report, and analyze fundraising and marketing activities which build long term relationships with Heritage donors. This position is responsible for managing digital marketing operations and implementation to help the Membership team accomplish its fundraising objectives. The Coordinator also supports the Heritage Legacy Society (HLS) in meeting budgeted contributions income and new planned giving commitments each year in a way that stewards relationships with donors until the commitment is realized.

Job Duties:

Data Management:

• Manage integrations between CRM and digital marketing platforms (AVID), ensure audience lists are consistent and updated across channels.
• Ensure timely imports and exports of CRM and other development data.
• Interface with IT to ensure the ongoing maintenance and performance of marketing platforms and integrations.

Digital Platform:

• Assist in building and deploying donor-focused cultivation series and appeal campaigns through Marketo, WordPress, Unbounce, SMS, and third-party conversion platforms.
• Assist with email marketing system, including audience segmentation, email deployment, and email file health.

Heritage Legacy Society:

• Track HLS interactions with members and prospects in the Heritage database.
• Manage the hygiene of HLS member and prospect lists.
• Provide exceptional customer service for Heritage members, including timely and appropriate responses to mailings, phone calls, and emails.

Qualifications:

Education:                      BA/BS preferred

Experience:                   2-4 years of relevant technical work experience

Communication:          Excellent written and verbal communication skills

Technology:                  Microsoft Suite; familiarity with CRM systems; Marketo

Other Requirements:           

• Understand and support the Heritage mission and vision for America, and the department’s goals and objectives.
• Exceptional attention to detail.
• Strong customer service skills.
• Ability to handle multiple tasks simultaneously.
• Interest in learning about fundraising, business administration, and public policy.
• Analytically inclined and eagerness to grow in the field, including a willingness to cross-train throughout the department.

Benefits and Salary:

The Heritage Foundation offers a highly competitive benefits package that includes, but is not limited to, best-in-class health care, vision, and dental insurance, employer-sponsored retirement funding, “take what you need” PTO and sick leave, 14 weeks of paid leave for new moms and 6 weeks of paid leave for new dads, among other programs.

The salary range for this role is $55,000 - $60,000 annually. This range is a good faith estimate, and the final salary offered to a selected candidate depends on a variety of factors including, but not limited to, the candidate’s experience, education, and other qualifications; internal and external market pay for comparable jobs; and level of hire based on aforementioned qualifications.