Member Services Assistant

Washington, DC
Full Time
Membership Programs
Entry Level

Title:                         Member Services Assistant
Reports to:             Director, Membership
Job Summary:          The Member Services Assistant plays a pivotal role in ensuring the quality and accuracy of incoming data to track, report, and analyze fundraising and marketing activities. This position is responsible for assisting internal staff and external Heritage members and partners, organizing donations through mail, online, and phone, and conducting projects, as assigned. The Assistant is comfortable in a fast-paced environment, is customer service focused, exercises sound judgement, cultivates relationships, and is a well-organized, detail-oriented member of the team.  

Job Duties:

  • Provide exceptional customer service for Heritage members, including answering phone calls and responding to email inquiries in a timely manner.
  • Oversee response messaging to members in accordance with department guidelines and Heritage policy.
  • Coordinate with outside vendors and consultants who interact with Heritage donors, as necessary.
  • Complete ad-hoc projects that further Development goals of providing white-glove service to all Heritage members.
  • Assist in overseeing the day-to-day activities of Membership interns.

Qualifications:
Education:                   BA/BS in a relevant field
Experience:                 0-2 years of customer service experience
Communication:          Excellent verbal and written communication skills
Technology:                Microsoft Suite; CRM experience preferred
Other Requirements:           
 

  • Understand and support the Heritage mission and vision for America, and the department’s goals and objectives.
  • Passionate about creating donor experiences that build trust and loyalty.
  • Ability to solve problems, work under pressure, think creatively, and act independently.
  • Excellent attention to detail.
  • Ability to quickly learn new programs and software.
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