Associate, Development Operations

Title:                          Associate, Development Operations

Reports to:             Director, Membership

Job Summary:          The Associate, Development Operations plays a pivotal role in ensuring the quality and accuracy of incoming data to track, report, and analyze fundraising and marketing activities.  The Associate develops relationships with vendors and outside partners while project managing key Memberships initiatives. The Associate also supports the Heritage Legacy Society (HLS) in meeting budgeted contributions income and new planned giving commitments each year in a way that stewards relationships with donors until the commitment is realized.

Job Duties:

Data Selects:

• Generate donor selects while maintaining quality control
• Ensure QC of vendor lists and donor exclusions
• Ensure attribution and tracking of marketing efforts
• Maintains development mailing calendar

Vendor and Project Management:

• Liaison for vendors and support networks, including but not limited to Moore, Stripe, CRM support
• Keeps Memberships team on target with strategic project management
• Front line for CRM support and IT service requests
• Maintains pulse of various development teams to enact continuous process improvement and better outcomes for staff/donors

Data Management:

• Monitor data entry and CRM use across Development teams for quality control
• Handle processes for backing out data from returned checks and credit cards
• Ensure vital data for finance and accounting is tracked and reconciled
• Ensure timely imports and exports of CRM and other development data

Reporting and Analysis:

• Run, validate and distribute daily fundraising reports
• Conduct routine data quality audits and address data quality issues
• Create data queries and provide ad-hoc analysis and exports as needed

Process Reviews:

• Develop and maintain documentation for development systems and processes
• Ensure consistency of CRM usage conventions, compliance with best practices, and integrity of data

Qualifications:

Education:                   BA/BS preferred

Experience:                 1-3 years of relevant technical work experience

Communication:          Excellent verbal and written communication skills

Technology:                Microsoft Suite; familiarity with CRM systems

Other Requirements:           

• Understand and support the Heritage mission and vision for America, and the department’s goals and objectives.
• Exceptional attention to detail.
• Ability to handle multiple tasks simultaneously.
• Interest in learning about fundraising, business administration, and public policy.
• Analytically inclined and eagerness to grow in the field.

Benefits and Salary:

The Heritage Foundation offers a highly competitive benefits package that includes, but is not limited to, best-in-class health care, vision, and dental insurance, employer-sponsored retirement funding, “take what you need” PTO and sick leave, 14 weeks of paid leave for new moms and 6 weeks of paid leave for new dads, among other programs.

The salary range for this role is $50,000 - $60,000 annually. This range is a good faith estimate, and the final salary offered to a selected candidate depends on a variety of factors including, but not limited to, the candidate’s experience, education, and other qualifications; internal and external market pay for comparable jobs; and level of hire based on aforementioned qualifications.