Development Operations Manager, Membership

Title:                      Development Operations Manager, Membership

Reports to:            Director, Membership

Job Summary:         The Development Operations Manager is responsible for overseeing data management, systems, and reporting to ensure exceptional customer service and foster membership growth. The Manager also works to optimize the member data conduit, including systems and processes, infrastructure, member relations, and relationships with vendors. This position ensures member’s donations are processed properly, transactions are recorded, and member inquiries and requests are fulfilled with excellence.

Job Duties:
Data Pipeline Management / System Development:

• Identify and execute process solutions for Membership and other Donor Relations teams.
• Ensure integrity of development business processes, identifying and implementing improvements to legacy processes for maximum user efficacy.
• Oversee quality-control process of front-end interface in ATLAS.
• Manage database import processes, hygiene, best practices, and data integrity.

Reporting and Analysis:

• Develop reporting tools and conduct in-depth analysis to drive strategic improvements.
• Continuously seek out and implement industry-leading tools and practices to enhance fundraising efforts.
• Review development procedural “flow charts” on a regular basis to ensure accuracy and provide feedback when appropriate.
• Reconcile revenue with Finance and Accounting.

Relationship Management:

• Lead and mentor junior staff, fostering a collaborative and high-performing team environment.
• Liaise with internal teams, vendors, and support networks.
• Support direct marketing vendors with ad-hoc requests, reporting, and tool kits.
• Maintain pulse of various development teams to enact continuous process improvement and better outcomes for staff/donors.

Qualifications:
Education:                  BA/BS or equivalent experience
Experience:                4-5 years of relevant technical work experience in development operations,                                          customer service, or a related field
Communication:         Ability to communicate with Heritage members and with individuals at all                                            levels within and outside of Heritage
Technology:                Microsoft Suite; familiar with constituent relation management and email                                            management systems

Other Requirements:           

• Understand and support the Heritage mission and vision for America, and the department’s goals and objectives.
• Exceptional customer service skills. 
• Strong organizational skills and attention to detail.
• Ability to handle multiple tasks simultaneously.
• Energetic, passionate about relationship-building, and excited about engaging current and prospective members.
• Analytically inclined and eagerness to grow in the field.
• Ability to maintain strict confidentiality and professional behavior.

Benefits and Salary:
The Heritage Foundation offers a highly competitive benefits package that includes, but is not limited to, best-in-class health care, vision, and dental insurance, employer-sponsored retirement funding, “take what you need” PTO and sick leave, 14 weeks of paid leave for new moms and 6 weeks of paid leave for new dads, among other programs.

The salary range for this role is $72,000 - $82,000 annually. This range is a good-faith estimate, and the final salary offered to a selected candidate depends on a variety of factors including, but not limited to, the candidate’s experience, education, and other qualifications; internal and external market pay for comparable jobs; and level of hire based on aforementioned qualifications.