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Director, Workplace Solutions

Title:                       Director, Workplace Solutions

Reports to:             Vice President, Operations

Job Summary:          The Director of Workplace Solutions is responsible for advancing Heritage’s mission and enterprise strategy by delivering a first-rate workplace and exceptional customer experiences for a 250,000 square foot multi-site campus on Capitol Hill. The Director oversees all facilities, space planning, business support services, physical security, emergency preparedness, and building improvement projects; delivers business results aligned to enterprise objectives; and provides strong stewardship of Heritage’s real property and financial resources. The Director leads, manages, and develops the Workplace Solutions team to the highest standards of excellence and professionalism; this position has four direct reports and a large team of both in-house and third party staff.

Job Duties: 

  • Responsible for the team’s strategic planning and developing annual goals that advance the organization’s mission and goals. Establish and maintain strong relationships with other Heritage teams to be a catalyst for enterprise results, promote teamwork, and challenge the status quo.
  • Achieve superior business results by developing a proactive, collaborative, customer-centric team that is characterized by high standards and exceptional commitment. Provide strong leadership for the team and focus on the professional development of individual team members through effective training, mentoring, and performance evaluations. Prioritize team members’ well-being, morale, and retention. Manage team structure and staffing levels; recruit qualified staff to fill positions.
  • Oversee team revenue and expense budgets, modifying priorities and projections throughout the year. Responsible for strategic and operational decisions that are conducted within budget and aligned with enterprise priorities. Responsible for the oversight of the team’s vendors, including contract negotiation and contract administration. Support all required cost sharing reports for Heritage-affiliated organizations. Act as a good steward of all resources entrusted to the team.
  • Oversee 250,000 square feet of facilities on Capitol Hill that are owned or leased by Heritage, including office, conference, residential, parking, and retail spaces. Ensure Heritage facilities are well-maintained and their operations run effectively and efficiently.
  • Oversee Heritage’s master space plan; act as a trusted advisor to senior leadership in workplace design that aligns with Heritage’s brand identity; allocate space in a way that promotes enterprise goals. Oversee office and furniture standards; align interior décor with Heritage’s brand identity.
  • Oversee workplace services; provide innovative and flexible services and programs that enable productivity, promote employee morale, and are targeted to Heritage’s business needs and organizational culture. Oversight includes parking, corporate vehicles, fitness center, locker rooms, guest suites, etc.
  • Oversee business support services; advance the most cost effective on-site and off-site mail, shipping/receiving, print production, office supply procurement, and business technology services to meet Heritage’s speed, quality, and customer service expectations. Take ownership of Heritage’s relationship with office services outsource provider.
  • Oversee physical security; maintain a welcoming and safe workplace; assess and manage risks and threats to Heritage through prudent and robust security. Take ownership of Heritage’s relationships with its security personnel and security technology vendors. Monitor on-site events for security needs and ensure implementation of appropriate measures.
  • Oversee Heritage’s emergency preparedness, including developing policies and procedures, training staff, communication, drills, and incident response.
  • Manage part of Heritage’s insurance portfolio, including property, general liability, auto, umbrella, cyber liability, and employed lawyers. Ensure vendors’ compliance with contractual insurance requirements.
  • Manage Heritage’s compliance with facility-related regulations, including inspections, licenses, property taxes, income and expense reporting, etc.
  • Recommend building improvement projects that provide long-term value to the organization; direct all approved building improvement projects for maximum quality and effectiveness, while minimizing cost and disruption.

Skill Factors:

Education:             Bachelor’s degree required, Master’s degree (MBA or other relevant field) preferred

Experience:           7-10 years of workplace management experience

Management:        Key skills include leadership, customer service, strategic planning, budgeting, financial analysis, team development, performance coaching

Technology:          Microsoft Office and Outlook

Special Skills/Requirements:

  • Excellent leadership and management skills; ability to set priorities, direct and manage the work of a diverse team
  • Excellent critical thinking skills and ability to handle emergency situations, demonstrating sound judgment under pressure
  • Excellent organizational skills and attention to detail; proven ability to handle multiple projects while setting appropriate priorities to achieve goals
  • Excellent customer service skills; must possess a “can do” attitude
  • Excellent written and verbal communication skills; proven ability to communicate clearly and concisely to disparate audiences
  • Demonstrated history of budgeting, financial management, and financial reporting skills
  • Strong understanding of real estate and building operations
  • Understand and support the Heritage mission and vision for America, and the group’s goals and objectives
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