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Manager, Public Programs

Title:                         Manager, Public Programs

Reports to:           Director, Events and Programming

Objective:    Our objective is to advance Heritage’s mission and strategic goals by producing events that convene thought leaders and influencers, are relevant to our policy priorities, and increase Heritage’s standing as the most influential think-tank.

Job Summary:  The Manager of Public Programs is responsible for managing Heritage Public Programs through the planning and execution of approximately 150 public programs and approximately 20 external partner space rentals per year. Provide innovative, entrepreneurial thinking to the overarching Events and Programming team’s strategy to advance Heritage’s mission, supports building a talented Public Programs team, and designing dynamic programming and event experiences in collaboration with internal partners in alignment with Heritage’s strategic goals and policy priorities.

Job Duties:

  • Programming and Content Development – includes creating and managing the process to identify the right mix of programs with the right audiences in alignment to Heritage’s strategic plan and policy priorities and driving impact in public policy. Leads programming, content development, and speaker selection discussions with internal and external partners including briefings and walk through meetings. Stays abreast of Heritage strategic plan, policy priorities, product launches, and anniversaries to ensure programming is timely and relevant. Also helps to advise other events teams on programming ideas, speakers and content.
  • Production Management – includes overseeing the planning of approximately 150 in-house programs, developing first-rate attendee experiences for onsite and virtual attendees, crafting timelines for programs with AV queues in partnership with the audiovisual team, coordinating press and/or livestream strategy with Communications, and security and facilities with the Workplace Services team.
  • Event Operations – ensure that events run smoothly in coordination with the meeting host or sponsor; responding to any disruptions as they arise to quickly and adroitly diffuse them, in coordination with security as needed, and mitigate reputational risks for Heritage and speakers while upholding professional standards of excellence. Escalate decisions to security, management, or senior management when necessary.
  • Event Metrics and Assessments – includes working with stakeholders to set goals for each event and conduct post-event evaluations and assessments. Supports stakeholders in conducting after action reviews, compiling post event reports, and survey results.
  • Public Programs Schedule – includes overseeing the schedule of programs for Heritage and ensuring the schedule is communicated through the appropriate outlets such as the intranet, Heritage Reservations System, Confidential Calendar, etc. Provide the Director of Events and Programming with a weekly rundown of events featuring top highlights for the Management Meeting.
  • External Partner Space Rentals – includes managing the logistics from start to finish for external partner space rentals including billing, programming, and space allotment while coordinating with internal partners to assure that the program is in alignment with Heritage’s mission and strategic plan.
  • Team Oversight – includes supervising  a small team of full-time employees including providing input on their performance appraisals, professional development needs, goal setting and quarterly, mid-year, end-of-year reports as needed.
  • Team Financial Resources – includes exhibiting strong stewardship of Heritage’s resources by developing and managing the Public Programs team budget and expenses, providing financial reporting, and approving team expense reports.



Experience:            5-10 years of relevant experience in event programming, production, marketing, and team supervision.

Education:               BA/BS minimum.

Communications:    Strong and effective written and verbal communication skills; proven ability to communicate clearly and concisely to disparate audiences enterprise-wide

Technology:           Proficient in Microsoft Office and Outlook suite, and ability to quickly learn new software.


Special Skills/Requirements:

  • Understand and support the Heritage mission and True North conservative principles, and the team’s goals and objectives
  • Significant knowledge of the conservative movement, principles, policy positions, and leaders; knowledge of important differences within the movement on policy issues relevant to Heritage
  • Aptitude to influence other team members to elevate performance levels
  • Excellent critical thinking skills and ability to handle emergency situations, demonstrating sound judgment under pressure
  • Excellent organizational skills and attention to detail; proven ability to handle multiple projects while setting appropriate priorities to achieve goals
  • Entrepreneurial mindset and a strong sense of teamwork.
  • Demonstrated ability for budgeting, financial management, and financial reporting skills
  • Availability to work nights and weekends when necessary
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