Title: Systems Administrator
Reports to: Director, Information Technology
Job Summary: The Systems Administrator has responsibility for day-to-day administration of Heritage’s IT infrastructure, including networking, virtualized environments, server administration and telecom systems, with a focus on security. Specific responsibilities include installation, ongoing configuration, maintenance and monitoring of critical infrastructure, both cloud-based and on premise. The Systems Administrator will serve as a trusted advisor to the Enterprise Architect and Director of IT: helping to troubleshoot, research and implement IT solutions to meet enterprise goals and objectives. Work with vendors on physical infrastructure, system design and security response activities.
- Networking: Monitor uptime, troubleshoot and resolve issues. Collaborate with Enterprise Architect in network design and configuration implementations. Administer WiFi networks for password changes and temporary SSID availability.
- Server Administration: Monitor uptime, troubleshoot and resolve issues. Research, identify and recommend services to meet business needs. Administer advanced configurations of Exchange, Active Directory, and System Center Configuration Manager.
- Security: Collaborate with Enterprise Architect in security design and configuration implementations. Participate in cyber incident response activities. Research and provide relevant log activity. Administer firewall and load balancers. Administer security-related system (SAML, PKI authority).
- Monitoring: Configure logging and alerting in SIEM and related services. Conducting regular audits to validate exceptions, troubleshooting identified problems.
- Continuity: Design, execute, and regularly validate successful backup and restore. Integrate disaster recovery considerations into all system design activities. Monitor uptime, troubleshoot and resolve issues with telecommunications lines.
- Service Desk engagement: Supply third-tier technical support to Service Desk technicians. Regularly document and brief Service Desk on the impact of upcoming changes to systems. Work closely with Service Desk to automate user administration tasks.
Education: Bachelor’s Degree in information systems or a technology discipline preferred
Experience: 5 or more years of systems and network administration in a primarily Microsoft environment, and a wide knowledge base of OS administration and software applications including: Windows Server, Microsoft Exchange, certificate authorities, PowerShell, Virtualization, CCNA/CCNP level knowledge of routing and switching, Azure and Office 365 – all within a high security environment
Environment: Microsoft Windows Server infrastructure, AD/SQL/IIS/SCCM, application whitelisting, next-gen firewall management, Remote Access and VPN, disk and tape backup infrastructure, VMware server and desktop virtualization, SIEM, enterprise detection and response, netwSaaS/IaaS, Certificate Authority, Network Access Control/802.1x
- On-call responsibilities as assigned; ability to work after-hours when necessary
- Ability to trouble-shoot problems and anticipate consequences of actions
- Detail-oriented with strong organizational skills; ability to prioritize tasks and carry out responsibilities in a timely manner
- Effective verbal and written communication required
- Willing and eager to work with a variety of individuals
- Understand and support the Heritage mission and vision for America, and the department's goals and objectives