Title: Member Services Manager
Reports to: Director, Membership Programs
Job Summary: The Heritage Foundation is passionate about building relationships that inspire donors, and creating donor experiences that build trust and loyalty. We accomplish this through mail, phone calls, email, social media and personal visits. This position is responsible for creating and managing the tools and teams necessary to provide exceptional donor service to the hundreds of thousands of Heritage Foundation members and supporters.
Education: Bachelor’s Degree required.
Experience: 3-5 years of customer service experience with 1-2 years in a leading role. Passion for world-class customer service and donor engagement is a must. CRM experience preferred.